Leads, directs, and executes day-to-day operational objectives of one or more supervisors, and in some instances, directly manages activities of other exempt and non-exempt employees. Directs and coordinates customer service staff in providing excellent customer service for products and services offered.
Ensures compliance to policies and procedures related to customer service.
Develops and monitors appropriate measures for customer service performance, including service level, order entry accuracy, calls abandoned, average talk time, occupancy, and productivity.
Manages people and processes to ensure customer interaction is handled correctly, timely, and with a sense of urgency.
Manages customer service associates.
Analyzes report findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly.
Develops, nurtures, and grows a focused and motivated team of people with common goals and a strong sense of interdependence for success.
Represents management to internal and external constituencies with high degree of professionalism and a focus on continuous improvement, while exhibiting and providing an example to others of our shared values of integrity, customer interests first, mutual support, respect for individuals, creativity and diversity.
Works with inside sales in handling of quotations, expediting shipments, providing price and delivery information.
Coordinates with purchasing in expediting shipments from manufacturers.
2 years directly related training or experience required
We offer an excellent base salary, complete benefits package and relocation assistance.
For immediate consideration, please submit a recent resume in MS Word format in addition to a brief cover letter with salary expectations.