Digital Experience Manager

Location: Pittsburgh, PA
Date Posted: 03-03-2018
The successful candidate will be responsible for leading a team of business analysts and user experience analysts to envision and create a world class digital eCommerce experience for our customers.
 
RESPONSIBILITIES:
  • Leads efforts to evolve search and browse paths, product pages, checkout flow, quoting and other key experiences within ecommerce platform.
  • Understands customer needs and expectations through customer journey mapping, personal development, ethnographic studies and field visits and recommends a digital roadmap to help execute strategic goals. 
    Detailed Description 
  • Leads visioning and execution of overall eCommerce digital experience through deep understanding of Hybris and Endeca, including upcoming enhancements from future versions, and recommends a “build vs. upgrade” strategy.
  • Leads discussions with eCommerce PMO, content team, commercial services, digital marketing and others to distill business requirements such as user stories, and UX deliverables such as wireframes and user flows.
  • Leads efforts to identify and develop third party vendor selection based on digital roadmap and requirements, including initial research and identification, selection, and contributing to contractual discussions.
  • Through user experience (UX) studies and research efforts such as user testing, surveys, and focus groups, acts as a customer advocate and recommends new platform features through understanding of customers and their responsibilities.
  • Keeps abreast of external digital landscape, including annual competitive studies, targeted competitive analysis, industry trends and digital developments in other market segments.
  • Leads, through Agile methodologies, collaborative efforts through all phases of the system development life cycle (SDLC), including requirements gathering and tactical user experience activities.
  • Oversees delivery and quality of requirements, user stories and other artifacts works with business analyst and user experience staff, and eCommerce PMO, to evolve artifacts.
  • Participates in Sprint planning, daily scrums, discovery meetings and other projects touchpoints.
  • Provides thought leadership regarding digital product organizations, including staffing, skillsets, emerging disciplines and competitive hiring landscape.
  • Creates and maintains a culture of open communication, creative collaboration, mutual respect and productive behaviors. Hires, trains and retains top tier talent and mentors team members to new and fulfilling career experiences.
  • Establishes relationships with key PMO, IT, QA and other corporate partners and regularly communicates and collaborates accordingly while working on cross-functional projects.
 
Requirements 
  • Business analyst, user experience, project management or similar role in digital eCommerce field - 10 years required 12 years preferred
  • Managing a staff in eCommerce roles - 3 years required 4 years preferred
  • Human resources and career processes such as evaluating performance, setting goals and objectives, coaching and tactical activities related to managing a team - 3 years required 5 years preferred.
  • B2B/B2C eCommerce - 6 years required 8 years preferred.
  • Hybris eCommerce platform - 3 years required 4 years preferred
  • Endeca search and browse platform - 3 years required 4 years preferred
  • All digital channels, including web, mobile, apps and social experience with scanning and mobility solutions - 5 years required 7 years preferred 
Candidate Must Have:       
  • Hybris eCommerce platform
  • Endeca search and browse platform
  • Business analyst, user experience, project management or similar role in digital eCommerce field
  • B2B/B2C eCommerce
  • Experience managing a staff in eCommerce roles
For immediate consideration, please submit a recent resume in MS Word format in addition to a brief cover letter with salary requirements.
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