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AR Manager, Cash Operations

Chandler, AZ · Information Technology
The Manager, Cash Operations is an operational lead with people management responsibilities for the collections team.  

Role Responsibilities:
Reporting to the Cash Application Manager you will be responsible for the following:
In addition to people management duties:
  • Bad debt reserve calculation on a monthly, quarterly and annual basis
  • Reporting and providing statistics for the cash application function
  • Prepare as needed royalty calculations and other responsibilities for the cash application group
  • Daily team management for India work team in applying cash remittances across several ERP systems to ensure execution, accuracy and completeness on tasks and procedures
  • Assist and provide guidance in analyzing/understanding customers’ accounts to support customer service and/or collections’pertaining to the application history and credit memo usage to invoices
  • Review and approve journal entries submitted by team members to re-class payments received to correct customer account or to various general ledger accounts as necessary and timely
  • Ensure daily reconciliation of credit card activities are complete and properly clear
  • Resolve payment misapplication of funds as necessary
  • Actively participate in case reviews to assist various teams as needed to extend internal/external customer satisfaction on case resolution
  • Monitor and manage KPI dashboard and reporting of un-applied cash/credits to meet SLA requirements
  • Lead and delegate audit assignments and responsibilities for timely deliverables for internal/external audit requests
  • Responsible for people management and development of team, including goal setting and reviews as well as providing mentorships
  • Assist to drive efficiency and productivity through effective delegation to team members
  • Continual review of processes to ensure best practice and working with LTC and finance teams to ensure successful implementation of any changes
  • Support weekly SOX compliance requirements as needed as well as defining/redefining controls and processes for best practices
  • Hold daily/weekly cadence meetings with cash teams
  • Support the month-end Accounts Receivable sub-ledger closes and analytics as required.
  • Compile, prepare and provide allowance for bad debt reserve analysis for monthly and/or quarterly closes
  • Compile data and related accounting entries for unclaimed property filings and/or analysis
  • Run monthly reporting and analysis as required for AR close
  • Perform ad-hoc assignments, and participate in various projects as assigned
The successful candidate will have most of the following qualifications:
  • Bachelor’s degree in Accounting required
  • Certified Public Accountant (CPA) designation preferred
  • Minimum 8-10 years’ experience in cash, billing, finance, accounting and operations required
  • Minimum 3-6 years of cash experience required
  • Financial Planning and Analysis experience preferred
  • Prior team management experience required
  • Able to effectively manage competing priorities and must be well organized
  • Critical thinking capabilities with solid management to track results and metrics
  • Order to cash experience preferred
  • Must have strong emphasis to details
  • Excellent written and verbal communication skills
  • Advance with Microsoft Excel, Word and Outlook.
  • Net Suite, Peoplesoft, AS400, Vulcan, SFDC or Zuora experiences a plus
For immediate consideration, please submit a recent resume in additon to a detailed cover letter with salary expectation.
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