In-depth technical expertise in managing & provide technical guidance to the team in all aspects of Unified Communications and Collaboration technologies such as:
Office 365 Identity & Authentication, Exchange Online, SharePoint Online, Skype Online, Enterprise Mobility Management.
Manage and lead Unified Communications infrastructure projects, including monitoring of external and internal dependencies, tracking of progress, and monitoring of project milestone accomplishments.
Establish team priorities and assign work to team members.
Works closely with leadership team to identify, implement, and support cost-effective, leading solutions for all aspects of Unified Communications and Collaboration.
Adopt new technologies and capabilities.
Oversee the technical quality of the projects by ensuring that key technical procedures, standards, quality control mechanisms, and tools are properly utilized including performing root cause analyses for technical problems and engaging in work product quality review.
Manage Production Incidents and create post incident root cause analysis reports.
Actively participate in the Change Control process by identifying potential scope variances by monitoring work requirements definition, issue resolution, development progress and user sign-off and reviewing change requests.
Defines standard processes to manage Unified Communications and Collaborations solutions including, infrastructure support, availability, service restoration, diagnostics, tuning, and remediation plans
Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.
Qualifications: Minimum of 7 years of related experience
Education: Bachelor's degree required, Masters preferred or equivalent experience
Preferred Skills: Cisco Call Manager, Contact Center, SIP Infrastructure
About this Opportunity
Enterprise Infrastructure (EI) delivers infrastructure capabilities that emphasize the collaboration between development and infrastructure to meet business needs. This is done by providing technology services that are agile, timely, cost-effective, and risk appropriate.
End User Services is a globally diverse and distributed team. The EUS portfolio includes, but is not limited to End User Support, End User Computing, and Unified Communications.
Business Unit: Information Technology
The Information Technology group delivers secure, reliable technology solutions that enable the company to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.