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IT Project Manager II- Remote

Dallas, TX · Information Technology

Job description

The primary function of this position is to provide project management for Lumen’s Professional Security Services (PSS) Security Operations Team (SOT). This includes coordination with security operations and client personnel and processes. This role is expected to develop and contribute to documentation while documenting adherence to SLA targets and requirements. This role is expected to participate in and contribute to planning and management of strategic and operational projects in efforts to achieve overall client and Lumen goals. The incumbent is expected to be able to track and coordinate responses to complex problems with leadership, take ownership of processes and reporting and work independently as needed to resolve client issues. The role includes interfacing with clients and associates as needed to resolve complex cases.

Duties and Responsibilities:

• Support the Operations Managers for customer incidents and requests, as well as any daily activity encountered during the daily operations of Lumen’s Professional Security Services.
• Maintain the operational group’s library of standardized document templates and process guides
• Establish and monitor the delivery process and coordinate with operations managers to adjust resources as necessary
• Assess feedback from clients, operations managers and the director of operations and improve procedures accordingly
• Develop reports and presentation supporting SLA reporting requirements and security services team operational objectives
• Assist team members with planning and coordinating the maintenance, tuning, and installation of security devices. Also responsible for general troubleshooting of solution failures based upon documented procedures, general knowledge, problem management or guidance by management and vendors
• Complete vendor and industry training as directed by management; successfully pass certification testing as required
• Ensure that program activities operate within the policies and procedures of the organization
• Ensure that program activities comply with all relevant legislation and professional standards
• Develop forms and records to document program activities
• Oversee the collection and maintenance of records on the clients of the program for statistical purposes according to the confidentiality/privacy policy of the organization
• work a standard work week but may be required to work some evenings and weekends to monitor program activities.


• Knowledge of program management
• Proven ability and past experience performing security services for information technology
• Familiarization with federal security standards and guidelines
• Ability to work in a dynamic team-oriented environment
• Excellent English writing and communications skills
• Familiarization with defense-in-depth concepts
• Be readily available to manage operational support as needed during off hours
• Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization
• Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters
• Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities
• Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem
• Expertise using Microsoft Office Suite applications and Microsoft Project

• Bachelor’s Degree in Management or related field

• Compliance background is preferred

Industry/ Vendor Certifications:
Required: Project Management Professional (PMP)
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