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Quality Manager

Marlborough, MA · Manufacturing

SUMMARY: The Quality Site Manager leads our company's largest quality department in our 130 employee Marlborough, MA facility, working with AS9100, ISO-9001, and Class K standards. This role requires a customer-facing leader who can empower and appropriately delegate to quality team. The Quality Manager drives quality assurance initiatives by organizing, facilitating and supporting continuous improvement activities, lean initiatives, SPC, failure analysis/corrective actions and auditing of existing quality systems.  They will need to have extensive experience working on customer issue resolution, problem solving, managing teams and an expert in all aspects of Quality from new product development through customer communication and issue resolution.

ESSENTIAL JOB FUNCTIONS:  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties

  • Analyze trends and advises adjustments needed to maintain a quality product and identify and document processes that are critical to quality
  • Coordinate the flow of information between customers and production staff regarding quality related issues
  • Process customer complaints/returns and assist in developing and communicating failure analysis and corrective actions
  • Establish an internal audit plan and maintain and auditing team that monitors current systems and identify opportunities for improvement
  • Responsible for ensuring purchased products meet our needs and expectations through inspection, assessment of supplier processes and capabilities and ongoing monitoring of supplier performance
  • Develop and implement quality assurance standards, processes and controls by developing and modifying quality procedures and processes to achieve targets associated with KPI Metrics and Quality Objectives

OTHER JOB FUNCTIONS & RESPONSIBILITIES: The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities and/or duties required. Other duties may be assigned.

  • Drive quality system improvement by reviewing KPI Metrics, SPC, internal audit results, corrective action responses, CI team progress and customer report cards
  • Assess customer requirements and ensure they are met
  • Provide direction to ensure compliance with all applicable customer requirements and government regulations involving product quality
  • Responsible for ensuring the monitoring, control, calibration and maintain measuring and test equipment
  • Directs critical IPC and J-STD training of Engineers and Manufacturing Assemblers
  • Responsible for reducing cycle time and waste through continual process improvement


  • Education: Bachelor's Degree
  • Experience Years: 5-8 years            Experience Type: Engineering, Mathematics or Statistics
  • OR Equivalent combination of education and experience
  • Certificates/Licenses: None Required


  • Lean Six Sigma Black Belt Certification
  • Certified Quality Manager (CQM) certification
  • Microsoft Office and web proficiency
  • Experience in electronics processing manufacturing
  • Working knowledge of electronic component manufacturing process
  • Understanding of application of raw materials
  • Operation of control systems, test equipment
  • Knowledge of: quality systems and techniques, process control including SPC, team facilitation methods, effective training techniques
  • Strong investigative and analytical skills

WORK ENVIRONMENT: Office & Manufacturing Based

PHYSICAL REQUIREMENTS:  No Specific Requirements

DIRECT REPORTS: Supervisory Role with Direct Reports

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