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Service Center Manager

Los Angeles, CA · Manufacturing

Full Relocation Assistance Offered

We are seeking a Senior Service Center Manager to be based in Los Angeles, CA. The Service Center Manager is the responsible local Service Center leader. Under the supervision of the Regional Operations Leader, they are responsible for coordinating all activities within their assigned service centers, delivering positive operational performance results and leading & coordinating the operations teams, primarily made up of technicians. This role also has direct responsibility for customer service delivery and the coordination and facilitation of core operations activities in the service center.

You’ll have the following experience:

  • Minimum of a Bachelor’s degree or relevant experience.
  • 3-5 years relevant industry experience preferred
  • 3 years of direct line management preferred
  • 1 year of experience managing technical employees preferred
  • Proficiency in MS Office and prior experience with an ERP system
  • Experience leading others in a professional, preferred operational environment
  • Successful experience in financial management against measurable performance standards, leading/managing an Operations Team
  • Conceptual understanding of the technical fundamentals of the core Aggreko activities including Electrical, Diesel and Temperature control preferred
  • Experience with lean principles including 5S/6S (GSCS) and other related process improvement methodologies preferred
  • Excellent interpersonal, team-work and customer service skills
  • Professional and effective communication skills with a high level of self-motivation, energy, accountability and commitment
  • Strong organizational skills and Skilled at multi-tasking with flexibility and adaptability to changing schedules and shifting priorities
  • Ability to prioritize and respond with the appropriate sense of urgency

Your key responsibilities:

We’re Dynamic & Innovative. In an ever-changing business you will be nimble in seizing opportunities to pioneer effective ways to meet and exceed your responsibilities:

Personnel Management

  • Core responsibility for Service execution delivery resulting in enhanced customer service levels
  • Directly responsible for technician supervision and deployment through planning and scheduling
  • Responsible for the completion and management of IDPs; Collaborates with Regional Service Specialists to drive workforce planning through skills development; responsible for ensuring skill sets meet the organizational needs.
  • Enforces standards, executes objectives and holds team accountable for performance.
  • Ensures optimal team performance and capability by providing day-to-day leadership, coaching, development and corrective action.
  • Provides appropriate, relevant & timely input & recommendations for personnel decisions (hiring, termination, promotion, performance management, salary administration) to Regional Operations Leader.
  • Maintains staffing levels in accordance with optimum shop and field technician deployment guidelines
  • Reviews and approves Daily Time sheets challenging and ensuring effective and efficient use of labor.
  • Coordinates contract labor associated with shop support and/or job execution.

Safety

  • Acts as Local HSE Representative responsible for driving safety performance and accountability
  • Ensures that facilities and work areas are safe, clean and fully operational.
  • Conducts daily toolbox & Safety meetings.
  • Rigorously adheres to safety practices and quality standards. 
  • Ensures that facilities and work areas are safe, clean and fully operational.
  • Purchase order and Service Order execution
  • Parts ordering and receipt coordination
  • Provides appropriate, relevant and timely input and recommendations for personnel decisions (hiring, termination, promotion, performance management, salary administration) to Regional Operations Leader
  • Provides effective and timely support to customers and service center team.
  • Schedules and coordinates the appropriate and timely deployment of fleet and staff for daily activities and project work
  • Responsible for the maintenance of Electronic Daily Time sheets
  • Drives adherence to business practices and cost controls to ensure profitability.
  • Coordinates the timely maintenance, availability and reliability of fleet for deployment and resolves fleet discrepancies
  • Accountable for inventory accuracy and cycle counts
  • Supports equipment allocation
  • Responsible for PLC audit coordination
  • Accountable for GSCS Maintenance
  • Provision of reporting and analysis for Regional Operations Leader
  • Personally champions and ensures effective adherence to company policies and procedures.

Fleet Management

  • Ensures the timely maintenance, availability and reliability of fleet for deployment.
  • Ensures accuracy of Fleet Readiness, Utilization, inventory, and other related information.
  • Schedules and coordinates the appropriate and timely deployment of fleet and staff.
  • Executes National Logistics and other areas Equipment Transfer requests and ensure equipment deployed is ‘green carded’ and fully functional at time of deployment.
  • Responsible for Fleet test and turn
  • Manages Fleet repairs and driving improvements related to fleet quality and reliability
  • Ensures completion of PM servicing & oil sampling
  • Drives Retrofit completions
  • Drives Checklist completion
  • Responsible for timely equipment delivery
  • Accountable for Parts supply and core returns

Facility Management

  • Responsible for ensuring compliance with GSCS standards
  • Accountable for delivery on all key operations metrics such as sets in service, on-time service completions, etc
  • Requisitions and reports receipt of supplies, parts, and fleet.
  • Reviews, approves, and closes service orders.
  • Executes customer contracts and delivers service in accordance with company procedures.
  • Personally champions and ensures effective adherence to company policies and procedures
  • Drives adherence to business practices and cost controls to ensure profitability.
  • Acts as primary contact for ARM alarms
  • Executes tasks per the monthly operations calendar

The people you’ll work with:    

We’re Together. In this role, you will have the opportunity to directly contribute to the success of your colleagues and interact with the wider Aggreko team.

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