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IT System Specialist

Ayer, MA · Biotech/Pharmaceutical


  • Bachelor's degree in Computer Science, Information Technology, cyber security, or related fields.
  • At least 5+ years of experience in a technical engineering role, such as software development, network engineering, technical operations or similar
  • Experience in Technology infrastructure, including Network, Monitoring, Systems, Databases, etc. required


  • Support end users to troubleshoot PC and networking issues
  • Design and install network infrastructure such as on-premises systems and cloud networking solutions.
  • Manage day-to-day operation of backup/recovery system to minimize down time and loss of data in the event of a disaster
  • Collaborate with HR to train new hires on proper use of computer equipment, software, and corporate MIS policies
  • Establish networking environment and monitor performance by designing system configuration and directing system installation
  • Secure the network system by establishing and enforcing policies, and defining and monitoring access
  • Administer Microsoft 365 licenses/access across 100+ team members, working with existing MSP, procuring/sourcing equipment to connect multiple office locations, in an efficient IT infrastructure.
  • Centralize technical requirements by designing and creating knowledgebase
  • Support existing and future growth of the business by developing protocols
  • Maximize performance by troubleshooting network problems and outages and scheduling maintenance upgrades across on premise and cloud servers.
  • Other duties as assigned


  • Medical, Dental, Vision Insurance
  • Group Life and Disability insurance
  • 401(k) with match
  • Paid Holidays
  • Biweekly profit-sharing contribution
  • PTO (Vacation and Sick Time)
  • Bonuses

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