Job Description:

We're looking for a General Manager in Santa Clara. The General Manager is a key stakeholder within our team ensuring customer satisfaction, leading company guidelines and processes, and ultimately company profitability.

The successful candidate will:

• Work closely with the Distribution Manager, Warehouse, and Service in daily operations and holding departments and staff accountable
• Ensure all branch departments work as one team
• Identify customer issues quickly, and promptly respond with appropriate communication and/or corrective action with operations and Key Account Managers
• Coordinate execution of field pricing changes and other strategic projects
• Coordinate new account execution and assists with client management & retention
• Collaborate with other departments to improve all business processes, efficiencies and best practices
• Champion a safety-focused work environment for all operations
• Carrie out all leadership responsibilities in accordance with the organization's policies and applicable laws

We are looking for candidates who:

• Has 5 years of combined management experience required with a preference within the distribution industry
• Has valid driver’s license and acceptable driving record
• Possess the ability to obtain security clearance for customer locations
• Is an effective communicator and collaborator with passion for developing talent through coaching and accountability
• Is able to demonstrate urgency and problem-solving skills with a dedication to customer service and associate accountability
• Has the ability to learn and work within database inventory management software, route scheduling software, and Microsoft Outlook, Excel and Word
• Has the ability to lift, push, and pull 50 lbs and able to perform work in outside weather conditions

Position Summary:

• Functions as the in-unit leader for multiple accounts and/or contracts within a defined geography. Single point of contact and/or client liaison in support of a multi-site.

Key Duties

• Monitors operations by planned and unplanned visits to each operating account of the system to plan projects, implement new processes, client interactions, and new technology to ensure sufficient resources.
• Develops business plan and budget w/each account GM that supports the System and District goals – Reviews and analyzes financial statements and data and other financial information to ensure attainment of financial goals for both the client and Sodexo.
• Central Point of Contact for Client Liaison promoting a solid business partnership - assists in contract negotiations for the system.
• Maintains Quality & Company Standards – reviews and maintains reports to ensure compliance with federal, state, and local regulations and Sodexo / System Client(s) policies and procedures.
• Responsible for system succession planning/employee development/diversity initiatives/training/constructive counseling. Promotes and supports workplace diversity initiatives.
• Provides strategic leadership to the respective units within the system to maintain client satisfaction and retention.

Basic Qualifications & Requirements

• Basic Education Requirement - Bachelor’s Degree or equivalent experience
• Basic Management Experience - 5 years
• Basic Functional Experience - 5 years

MUST HAVE

• Bachelor’s Degree or equivalent experience.
• 5 years of Management experience.
• 5 years of Functional experience.
• 5 years of combined management experience required with a preference within the distribution industry.
• Has valid driver’s license and acceptable driving record.
• Possess the ability to obtain security clearance for customer locations.
• Has the ability to learn and work within database inventory management software, route scheduling software, and Microsoft Outlook, Excel and Word.

ADDITIONAL INFORMATION

• Has the ability to lift, push, and pull 50 lbs and able to perform work in outside weather conditions.